FAQ

In My account, under the Order section.

In My account, under the Payments and Balance section.

After placing an order you can pay for the order using your credit card and selecting a payment processor.

OR

You can pay for the order under the Order section where all order information is available.

Yes you can pay by bank transfer as well. Our banking information is available here.

Free Delivery in Dubai and Sharjah.

For our international customers we have multiple delivery methods depending on your region. We can provide DHL tracked service to you after an order is confirmed.

OR

We can deliver to a cargo agent of your choice.
If you do not have a cargo agent we can assist in finding one for you..

For more information on delivery and logistics, write to us on help@spare247.com and a member of our team will assist you.

The delivery cost is paid separately to the cargo or logistics company at the time of delivery.

For DHL/FedEx delivery options, a member of our team will contact you and quote you the price and share a payment link.

At the cart you will be shown the weight of the order and the possible delivery options.

If no delivery option is mentioned, please contact us and we will provide a custom solution for you to your region.

The statuses are

AWAITING PAYMENT CONFIRMATION – This means the order is placed and will be processed once the payment has been received.

SUPPLIER CONFIRMATION PENDING – This means the order has been sent to our partner and we are awaiting for them to confirm the supply in the given time frame.

CONFIRMED – This means the order is confirmed.

ARRIVED IN WAREHOUSE – This means the items have reached our warehouse.

PACKING – This means that the items are being packed in our warehouse.

READY TO DISPATCH/COLLECTION – This means the item is ready for delivery.

DELIVERED – This means the item has been delivered.

PRICE CHANGE – This means the item has a change in price.

RETURN ACCEPTED – This means we have accepted the request to return the item.

SUPPLIER REFUSAL – This means the supplier has denied the request to supply.

CANCELLED – This means that the item has been cancelled.

A cancellation request can only be done in the first status (AWAITING PAYMENT CONFIRMATION).
You can do it by opening the order and clicking on the red X at the end of the order item.
After which we will receive the request and will try to support your request.

All items will need to be sent to our address by courier, after receipt and checking the condition of the item we will issue a refund of the value back to the account.

Our office address and location can be found here.